What You Need to Know

Changes To The Guest Experience

We want you to be prepared for the many changes to the Guest experience we’ve made in order to provide a safe and fun experience. So we put everything we think you’d want to know right here.



Walk-Ups and Reservations

Walk-ups are welcome any time or you can make a reservation for the gaming floor on the Wind Creek app, at WindCreekCasino.com or by calling 1-866-946-3360.

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Please be aware that our alcohol service policies change regularly. Our alcohol policies will always be in full compliance with the local regulations of the governing jurisdiction for each WCH property. Full details on alcohol service will be provided by Food & Beverage Team Members when you arrive on property.


If you love reading long documents about COVID-19 policies, skip these quick bullet points and view the response plan! For the rest of you, here are the biggest changes to the Guest experience that we think you’ll want to know before you head our way:

Dr. Thrasher: Safely Reopening Wind Creek Casinos

We're guided by community leaders and health experts like Dr. David Thrasher, a 42-year veteran Alabama pulmonologist, to make sure we're opening our doors in a manner safe enough for us to feel comfortable inviting our own family and friends in to play and win.


Our plan represents Wind Creek Hospitality’s effort to identify actions and practices to mitigate the risks of exposure of our Team Members and Guests to COVID-19 as we resumed operations at Wind Creek Hospitality’s properties.